医院感染管理运用平衡计分卡的探讨

Application of balanced scorecard in management of nosocomial infections

  • 摘要: 目的 探讨平衡计分卡在医院感染管理中的应用,提高医院感染管理水平,保障患者安全。方法 根据平衡计分卡原理结合医院评审标准、行业检查内容、医院感染管理特点和风险因素制定出服务效益、患者服务、管理过程和职工发展四个维度的考核表并进行考核。结果 使用平衡计分卡后,医院感染病例上报率从81.7%升至97.2%; 医院感染患者平均住院日从41 d下降至28 d; 平均住院费用从56 862元降至37 463.76元; 消毒隔离合格率从85.2%提高到98.6%; 医院感染管理登记本填写合格率从86.1%提高到100.0%; 工作人员手卫生执行合格率从77.8%提高到91.7%,医疗废物管理规范合格率从88.9%提高到97.2%; 医院感染知识培训出勤率从73.6%提高到91.7%; 职业防护合格率从87.5%提高到97.2%。结论 平衡计分卡应用于医院感染管理,可有效提高医院感染管理水平,预防与控制医院感染的风险,保证患者安全。

     

    Abstract: OBJECTIVE To explore the application of balanced scorecard in management of nosocomial infections so as to improve the level of management of nosocomial infections and ensure the safety of patients. METHODS According to the balanced scorecard principle combined with the hospital accreditation standards, industry inspection content, characteristics of management of nosocomial infections, and risk factors, a four-dimensions performance appraisal table, involving service efficiency, patient service, management process, and development of staff, was formulated. RESULTS The reporting rate of nosocomial infection cases increased from 81.7% to 97.2% after the balanced scorecard was used; the average length of hospital stay of the patients with nosocomial infections dropped from 41 days to 28 days; the average hospitalization cost decreased from 56 862 yuan to 37 463.76 yuan; the qualified rate of disinfection and isolation increased from 85.2% to 98.6%; the qualified rate of filling out the nosocomial infection management registration book increased from 86.1% to 100.0%; the qualified rate of execution of hand hygiene increased from 77.8% to 91.7%; the qualified rate of management of medical waste increased from 88.9% to 97.2%; the attendance rate of training of nosocomial infection knowledge increased from 73.6% to 91.7%; the qualified rate of occupational protection increased from 87.5% to 97.2%. CONCLUSION When the balanced scorecard is used for management of nosocomial infections, it can effectively improve the level of management of nosocomial infections, reduce the risk of nosocomial infections, and ensure the safety of the patients.

     

/

返回文章
返回